Shipping policy
Shipping Policy
Pure Lilly Boutique — Portland, Oregon Last updated: 09/10/26
Thank you for shopping with Pure Lilly Boutique. Every order is packed by hand in our Portland shop. Below is everything you need to know about how and when your order ships.
Order Processing
Orders are processed within 2–3 business days of being placed. Business days are Monday through Friday, excluding federal holidays.
- Orders placed after 2 PT, or on a weekend or holiday, begin processing the next business day.
- You will receive an order confirmation email immediately after checkout.
- You will receive a second email with tracking information once your shipping label is created.
- During sales, product launches, and the holiday season, processing may take slightly longer. We will note any extended timelines on our site.
Shipping Methods & Estimated Delivery
We ship all domestic orders via USPS. The following services are available at checkout:
| Service | Estimated Transit Time |
|---|---|
| USPS Ground Advantage | 2–5 business days |
| USPS Priority Mail | 1–3 business days |
| USPS Priority Mail Express | 1–2 business days |
Total delivery time = processing time (2–3 business days) + transit time.
For example, a Ground Advantage order placed on a Monday would typically arrive between the following Monday and Thursday.
Transit times are USPS estimates, not guarantees. Actual delivery depends on distance, carrier volume, and conditions outside our control. Priority Mail Express is the only USPS service that carries a delivery guarantee.
Shipping Rates
Flat rate: Domestic shipping is a flat $9.90 per order, regardless of size or destination.
Where We Ship
We ship to all 50 U.S. states, Washington D.C., and U.S. territories. Because we ship via USPS, we can also deliver to P.O. Boxes and APO/FPO/DPO military addresses.
We do not currently ship outside the United States.
Local Pickup & Local Delivery
In-store pickup: Select "Pickup" at checkout to collect your order at our Portland store. We will email you when your order is ready, typically within 2-3 business days. Please bring your order confirmation and a photo ID. Orders not picked up within 5 days will be restocked.
Tracking Your Order
Once your order ships, you will receive an email with a USPS tracking number. Tracking can take up to 24 hours to show movement after the label is created — this is normal and does not mean your package is delayed.
You can also check your order status by [logging into your account / using the tracking link in your shipping confirmation email].
Shipping Address Accuracy
Please double-check your shipping address at checkout. We ship to the address exactly as entered.
- If you need to correct an address, email us at boutiquepurelily@gmail.com within 24 hours of placing your order. We will do our best to catch it before the label prints, but we cannot change an address once a package is in transit.
- Packages returned to us as undeliverable due to an incorrect or incomplete address can be reshipped at your expense, or refunded less the original shipping cost.
Shipping Delays
Once a package leaves our shop, it is in the hands of USPS. We are not responsible for delays caused by:
- Carrier delays, weather, or natural disasters
- Peak holiday shipping volume
- Incorrect or incomplete addresses
- Failed delivery attempts or packages held at a local post office
We are always happy to help you track down a package — just reach out.
Lost, Stolen, or Damaged Packages
If tracking shows delivered but you don't have your package:
- Check around your property, mailbox, porch, and with neighbors.
- Confirm with others in your household that no one brought it inside.
- Contact your local post office with your tracking number — packages are occasionally scanned as delivered a day early.
- If it still hasn't turned up after 48 hours, email us at boutiquepurelily@gmail.comand we will help you file a claim.
Please report a missing package within 10 days of the delivery scan so we can file with USPS in time.
If your package arrives damaged: Email us at boutiquepurelily@gmail.com within 48 hours with photos of the outer packaging and the damaged items. We will make it right.
USPS includes limited insurance on most domestic services. Where a claim is payable, we will file it and replace or refund your order once the claim is resolved.
Order Changes & Cancellations
We move quickly, so we can only modify or cancel an order before it has been packed. Email boutiquepurelily@gmail.com as soon as possible with your order number. Once a shipping label has been created, we are unable to cancel the order.
Questions
We are a small shop and we read every message.
Pure Lily Boutique
boutiquepurelily@gmail.com
10355 NE Halsey St
Portland, OR 97220
971-487-2808
Hours:
Monday - Saturday: 10am - 5pm PST
We typically respond within 2-3 business days.